Refund Policy

This policy explains how billing, cancellations, and refunds work for Reportiv subscriptions.

1. Try before you pay

Every account starts on a free plan that includes a full, unwatermarked audit. We strongly encourage you to run it and review the deliverable before subscribing to a paid plan, so you know exactly what you are buying.

2. Subscriptions and billing

Paid plans are subscriptions billed monthly in advance. Each payment covers the upcoming billing period. There are no physical goods - the service is delivered digitally and access is available immediately.

3. Cancellation

You can cancel at any time. Cancellation stops all future charges and your plan remains active until the end of the current paid period. Cancelling does not retroactively refund periods that have already started.

4. Refunds

Because a free plan is available to evaluate the product, payments for the current billing period are generally non-refundable. However, we review refund requests in good faith and will issue a refund where it is fair to do so - for example a duplicate or accidental charge, a billing error, or a service failure that prevented you from using the product.

Where you are a consumer and statutory cancellation or refund rights apply (such as EU/UK rights), nothing in this policy limits those rights.

5. How to request a refund

Email [email protected] from the address on your account, with your organization name and the charge in question. We aim to respond within a few business days. Approved refunds are returned to the original payment method via our payment provider.